Natalie works across vulnerability, accessibility and financial inclusion at Monzo. She became the winner of the first Which? Your Consumer Champion award in 2019 for her work to create a gambling block that protects vulnerable customers. She previously worked for Apple, specialising in training and ran events with charities and organisations to help people with disabilities access technology. At Monzo, she uses her experience to develop ideas to reduce barriers and empower customers, in order to help Monzo with it‚Äôs mission to make money work for everyone.