Highways England looks after England's motorways and A-roads. Join us to learn more about how to stay safe while you're driving and if you break down, and how we're improving our roads and services to make them accessible for all.
Mel is a Director of Customer Service at Highways England. She is responsible for ensuring that customer focus is central to all operational activities; whether delivered through the maintenance supply chain, Highways England
traffic officers, regional control centres or the Highways England national contact centre.